Just a heads up that we’re still running business as usual. We are now at full staffing levels again and whilst most orders will go out on time, as we also rely on some suppliers who may have delays, it is possible that there may be a day or two additional delay in some circumstances.

Delivery advice

When your parcel arrives, you do not have to physically sign by hand and can politely request that the driver just puts a squiggle in the machine for you. Some carriers are not even asking for signatures at present. If you or the person taking delivery is self-isolating, please let us know as we can add that to the delivery notes and arrange that the parcel be left at a safe location, or even outside the door if you’re in.

We have noticed that some UK deliveries are taking an additional day or two to arrive, likely due to some under-staffing with delivery companies, but they are otherwise unaffected and still going ahead as planned. Please bear this in mind if you have a deadline coming up.

Certain other countries may be impacted. We ship most parcels with ParcelForce and DPD for Europe and FedEx for overseas, so to find out if you will be affected please check their service update pages below:

https://www.parcelforce.com/service-updates
https://www.dpd.co.uk/content/products_services/service_updates.jsp
https://www.fedex.com/en-us/service-alerts.html