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Terms and Conditions

For details of how we handle your personal data, please see our privacy notice.

The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights.

Supplied Customer Artwork

Artwork supplied by customers may be in RGB or CMYK format, but we will convert to CMYK prior to printing. There can sometimes be a slight colour shift that may occur when converting from RGB to CMYK.

All artwork must be supplied as 300dpi JPEG, PDF, PNG, AI or PSD files. We are not responsible for images that may print blurred or pixelated due to customer supplied artwork if its less than 300dpi. We require 3mm bleed on all edges if the document requires this. If you are unsure of the term ‘bleed’ then please call and speak to your account manager. If the artwork supplied is not ‘Print Ready’ then we will contact you in order for you to re-supply or to make amendments and endeavour to get your order into print as soon as possible. In most cases we will amend your artwork for you without charge if it is simple, however we may have to charge for alterations which can’t be rectified quickly – but we will of course advise you of any costs beforehand. Any delays in artwork not being supplied ‘Print Ready’ may lead to your order missing the desired delivery slot.

Artwork files that are in PSD, PDF or AI format may be supplied layered so that we can check the guidelines and easily make any small amendments if necessary (we would of course discuss this with you first) but any linked files must be embedded as otherwise they will not show up on our end as the linked files will only be local to your system and will not work on ours. We are not liable for a re-print if linked files are missing from artwork if it is found that they were not embedded.

If you require certain colours or shading for your printing then please either supply us with a printed sample to match as closely as possible against or request a pre-production print (where possible – some packaging options cannot be produced as one-off prints), otherwise our default print colour settings will be used. On-screen colours due to backlighting and your own screen brightness, contrast and colour settings will often be quite different to actual prints – do not  expect a precise match.

Printing Defects

Customer must notify us  in writing (via email) within 5 business days of delivery of any defects discovered in the finished goods. In order to receive replacements Customer must return 95% of the delivered product within 7 days of delivery. We shall not be liable for any costs, expenses incurred by the customer or any other person or 3rd party company arising directly or indirectly out of any print error. In the event that we have printed an order incorrectly and it be found to be our fault then we will supply a full re-print without cost to the customer. If the customer wishes to alter the artwork prior to the re-print then this will be treated as a new order and be consequently charged for.

Cassette Tape Audio

As the tapes are recorded in real time from a master CD (which is a 16 bit audio source), if any digital audio files are sent over as 24 bit tracks then we will convert to 16 bit before recording. Our preference is for you to send us 16 bit 44.1kHz WAV files as these are exact CD audio quality. We can record from other formats, although tend to advise against sending us MP3 files as these are always compressed to some extent.

CD Audio

Our preference is for you to send us either a DDP audio file or to send us 16 bit 44.1kHz WAV files as these are exact CD audio quality. We can record from other formats, although tend to advise against sending us MP3 files as these are always compressed to some extent.

Description of Goods/Warranty and Liability

Although we warrant that the goods will, at the time of delivery, correspond to the description given by us all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods.

Products

We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss.

Value Added Tax (VAT)

Where applicable all prices quoted for delivery within the EU are subject to VAT at the current UK rate of 20%. Deliveries outside of the EU will not be liable for VAT.

Complaints

Any complaints must be made within 48 hours of receiving your goods. Any complaints made after this time period are void of any right to refund or reprint. We have right to resolve any complaint within our own discretion and we will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act or default.

Delivery

Every effort will be made to deliver on time, but any delivery day specified is a ‘best endeavour’ and no liability is accepted for any loss arising from delay or error in the delivery of the goods. We will do our very best to ensure that an order is despatched on the day specified for overnight next day delivery. But we cannot give an exact delivery time guarantee or assure that the delivery will be made on as per our indicated time, as we have to rely on Third party delivery company / courier. We shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

If an order is delivered to the wrong delivery addresses due to the customer providing us with the wrong address, then its possible that the consignment will be returned back to us. In the event of this happening we will arrange for re-delivery of the consignment to the correct address and charge for the additional delivery cost. If it is possible for the parcel to be intercepted before its returned to us, then we will do our best to get the consignment returned to the local depot and then re-delivered to the new address without any cost. However if the new delivery address does not fall under the delivery area for that depot and needs to be transferred to a different depot for delivery then there will be additional delivery charge.

Order returns, cancellation, refunds

Due to nature of products we sell, reimbursements for products already printed or being printed are not possible. It is possible to cancel orders that have not already been produced or sent to print.

Severability

In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

Force Majeure

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

These Terms and Conditions shall be construed in accordance with English Law.

What our customers say

4.8/5.0 on Facebook

On behalf of The Lack of Commitments we'd really like to thank Charlotte and the team for producing our live double album CD. We went for the vinyl CD look for our double album with a four page booklet. The quality, print and help was great. Thank you.read more
Dave Patrick
Dave Patrick
2018-12-03T20:03:31+0000
We absolutely LOVE Band CDs in our house. The service was quick, almost instant, friendly, and everything happened as it should. I would deffo recommend them. Just one teensy little thing...please get some mastering software that allows you to join tracks together. xread more
Stephen Butler
Stephen Butler
2018-11-23T16:11:49+0000
Excellent experience using these guys. I’m in a band called, Pulverise and we used Band CDs to print digi-packs of our debut album - Chaos Games. It’s the first time we’ve ever done anything like this and they supported us from the first contact to completion and delivered a beautiful product that we’re all proud of. Tom G is a legend! Thank you!read more
Vicky Reader
Vicky Reader
2018-10-03T14:57:15+0000
We printed our first release (Nordkväde) on tape here, the maltese cross folding cover looks amazing and we are really impressed by the all over print of the cassette. Most importantly the sound quality is great! We couldn't be happier with the result and great support they gave us when printing this product. Highly recommended!read more
Olle Olsson
Olle Olsson
2018-10-01T10:28:30+0000
Can't thank Charlotte and BandCDs for their help in turning my order for LIINES around so quickly and producing quality CDs. They answered my (many) questions by phone and email and nothing was too much bother. Can't wait to get these out to people who have ordered and to sell them at gigs. Thanks again.read more
Leila O'Sullivan
Leila O'Sullivan
2018-07-20T09:44:48+0000
Brilliant service and product . Couldn’t fault Charlotte who looked after our order, great advice and support with regards design etc . Would recommend any indie bands out there to use this company , you won’t be disappointed .read more
Kenny Martin
Kenny Martin
2018-06-12T11:50:32+0000
Band CDs has provided Brilleaux (New Zealand) with UK based CD production for all their tours of UK and Europe since 2013.Great service, innovative and impactful products, fast delivery and keen pricing make them our go-to partner for this part of our Merchandising strategy.Paul's customer-facing approach is like a breath of fresh-air - It's an *absolute pleasure* to do business with these guys!Highly recommended :-)read more
Rob Vernon
Rob Vernon
2018-04-15T11:27:23+0000
Thank you so much Band CDs team (Charlotte was the person who took care about my release😉) The artist KEYVANOTH and I are very pleased of the result and I deeply support Band CDs and will renew as soon as I can afford😊 thank you for your very nice photo and I'm pleased to have added some other one about this great product (the vinyl style CD with microgroove relief and deepl black reverse is awesome !) The CDs were safely delivered this afternoon. Many thanks.phoenixread more
Emmanuel Duchez
Emmanuel Duchez
2018-01-31T21:44:31+0000
I've had a 50 CD order for a classical music project. The audio quality was very high, and I loved the black vinyl CDs. The digipak printing was perfect, the staff was friendly and helpful, and overall it was a lovely experience. As a minor issue, I personally find the booklet pocket needlessly large, but that is a matter of taste. I would definitely recommend them. Many thanks for the professional services!read more
Maria Suciu
Maria Suciu
2017-09-27T14:17:18+0000
I've now had 4 different CDs produced by the Wizbit/BandCD team and can thoroughly recommend them for attention to detail, courteous and careful correspondence, good design advice, speedy service and high quality production. Absolutely no complaints!!read more
Andy Beaumont
Andy Beaumont
2017-09-13T20:44:41+0000
Can't rate BandCDs highly enough, 5 stars doesn't even come close, from day 1 they help me with every issue I had with my CDs right through to the final product, the range of products is also mind blowing , from normal everyday CDs to mini vinyl CDs which is what I opted for for my own release, there is something for everyone here, can I personally thank everyone at BandCDs for their excellent service and friendly approach, The Plastic Fantastic Ep was The Skalps first release and we will 100% return to BandCDs for future releases. Thank you from all at Skalps Hq.read more
Tommy Byrne
Tommy Byrne
2017-09-12T22:40:33+0000
Band CDs did a run of cassettes for me in August and they are beautiful. The full on-body printing is a great option and the quality of the J-cards is excellent. Delivery was very fast and the price quoted was extremely competitive. I have since ordered from them again.read more
James Griffin
James Griffin
2017-09-09T17:11:13+0000
Band CDs are doing an awesome work with tape manufacturing, their professionalism and efficiency is amazing and the tapes I received are high quality products and they know how to handle problems such as delivery issues. I ordered a batch of 50 tapes for my label, which was lost by the delivery service and after a few months of being in contact with the delivery service trying to locate the parcel, they sent me another batch of 50 tapes that they re-produced. Couldn't recommend Band CDs enough.read more
Maël Elemental
Maël Elemental
2017-03-13T20:44:07+0000
Excellent product, great customer service and did exactly what was asked for!! Thanks Charlotte for a great product and super duper service! Would highly recommend - Ian (Gone Savage) Check it out on our bandpage - facebook com gonesavageukread more
Ian Salpekar
Ian Salpekar
2016-10-27T13:00:28+0000
Can't recommend these guys enough. I worked closely with a chap called Michael at BandCDs on a small batch of cassette tapes. He was an absolute legend! His meticulous attention to detail was unlike anything else I've experienced from any of the printers/manufacturers I've dealt with in the past at other companies. He ensured that certain elements of the design lined up and also bent over backwards to make sure the colour of the printed J Cards matched nicely with the colour of the plastic cassette. Top this off with an extremely quick turnaround, high quality products, great sounding audio and all at the lowest price I could find anywhere online and you can see why it's smiles all round in my house! Great job, thanks again all! :)read more
Alex Foster
Alex Foster
2016-08-02T09:36:59+0000
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